Refund policy

Astound Magic is committed to ensuring your satisfaction with our products. If you encounter any issues with your purchase, please follow our return policy guidelines.

Damaged or Defective Products

If your product arrives damaged or is found to be defective in any way, please initiate a return within 45 days of your purchase. We offer a full refund or store credit for such cases.

Non-Returnable Media Items

Certain media items, including books, DVDs, CDs, downloads, and similar products, cannot be returned once they have been opened or accessed, such as when downloaded. However, we understand that unusual circumstances may arise, and we will make every effort to address your concerns to the best of our ability.

Customer Satisfaction

Your satisfaction is our top priority at Astound Magic. If you receive a product that doesn't meet your expectations or if you are not entirely satisfied with it, please don't hesitate to get in touch with us. You can reach out to us via email, phone, or chat, and our dedicated team will work with you to find a suitable solution. We are committed to ensuring that you have a great experience with Astound Magic and that the products you receive meet your standards.

Communication Matters

We encourage our customers to communicate with us in case of any issues or concerns. Your feedback is valuable to us and helps us improve our products and services. Please do not hesitate to contact us so that we can address any problems promptly and ensure your continued satisfaction with Astound Magic.

To initiate a return, please send an email to info@astoundmagic.com, and our customer support team will assist you throughout the return process. We appreciate your trust in Astound Magic and look forward to serving you to the best of our abilities.